FAQ'S

Common Questions

How long does it take to write an estimate?

Same day estimate! With a longstanding experienced team, we are able to thoroughly assess the amount of damage and quickly provide you a detailed estimate as quickly as 15 minutes.

When will my vehicle be done?

Average repair is within 3-4 business days. However, delays do happen on occasion because of availability of parts and hidden damage.

What if I wanted additional work done?

No problem! Just let one of our friendly staff know.

What if there is additional damage found after repairs begin?

We will discuss this with the insurance company/vehicle owner, and get the job done.

What if I'm not happy with the repairs?

Most of our business is repeat customers, so let us know if there are any problems. Our priority is your satisfaction with the job.

When do I pay my deductible and who do I pay?

When you pick up your vehicle. Payment is made to St.Croix Auto Body.

Can I pay with a credit card?

Yes but credit card companies charge the shop a fee. This is passed on to the customer.

What do I do with the insurance check?

When the job is complete, endorse it over to St. Croix Auto Body.

Why are we a direct repair shop?

To make the claims process faster for our customers!